Delete your Ownmor account

You can ask us to delete your Ownmor account and the personal data linked to it. This page is for members and customers who use the Ownmor website or the Ownmor app.

How to ask

1. Send an e-mail to [email protected] from the e-mail address registered on your account, with the subject Account deletion request.
2. Write your Member ID and your full name in the mail. Do not send your password.
3. You can also use the grievance form and write “Account deletion request” as the subject.
4. We may ask you one or two questions, for example an OTP on your registered mobile number, to be sure that the request is yours.

What we delete

• Your login, your profile details and profile photo, your contact details and addresses.
• Your KYC documents and your bank details, once they are no longer needed for a payment that is still due to you.
• Your notification and device settings.

What we must keep

The law requires us to keep some records for a fixed period even after an account is closed. These are kept only for that purpose, and are not used for anything else:

• Orders, invoices and GST records.
• Commission, payout and TDS records (including the PAN on the TDS certificate).
• Records of a complaint, a return or a dispute that is still open.

If you have earnings that were not yet paid, we first settle them as per the plan, and then close the account. A closed account can not be opened again with the same Member ID.

How long it takes

We confirm that we received your request, and we complete it within 30 days. We tell you by e-mail when it is done.

Questions? Write to [email protected]. See also our Privacy Policy.