“The product is ours. The claim must be too.”
Ownmor products reach many customers through referral — a personal recommendation from a distributor, an existing customer, or a healthcare professional partner. This policy exists to make one thing unambiguous: regardless of how you were referred to Ownmor, your relationship for the product itself is with Ownmor, and Ownmor alone.
Any individual who purchases Ownmor products after being introduced to the company by a distributor, existing customer, healthcare professional, or any other third party (“Referrer”), whether through a referral link, code, personal recommendation, or in-person introduction.
The independent person or entity who introduced the Referral Customer to Ownmor. A Referrer is not an employee, agent, partner, or representative of Ownmor, and holds no authority to act, promise, or contract on Ownmor's behalf.
Every Ownmor product, regardless of how you discovered it, is manufactured, formulated, and warranted by Ownmor alone. No third party — Referrer included — has any authority over what an Ownmor product is, how it performs, or what it costs.
When you purchase through a shared referral link, your order is billed to you, shipped to you, and invoiced in your name — exactly as any direct purchase from Ownmor would be. The transaction is between you and Ownmor.
No Referrer has authority to set pricing outside what Ownmor has published, alter product terms, or override any commitment made in this policy or Ownmor's Trust & Compliance Charter. If a price, discount, bundle, or offer wasn't confirmed on ownmor.comor by Ownmor's official customer care, it isn't valid.
Ownmor does not control, script, or pre-approve every conversation a Referrer has with a prospective customer. Because of this:
Any statement about what an Ownmor product does, treats, cures, or guarantees, made by a Referrer and not published on ownmor.com or in official Ownmor literature, does not represent Ownmor's position and should not be relied upon.
Any statement about earnings, income potential, or business outcomes made by a Referrer while recruiting or referring does not bind Ownmor and does not reflect Ownmor's compensation structure unless independently confirmed through official Ownmor channels.
Ownmor products are not intended to diagnose, treat, prevent, or cure any disease or medical condition. Any Referrer statement suggesting otherwise is unauthorized, unsanctioned, and a direct violation of Ownmor's Referrer conduct standards.
If a Referrer tells you something about a product, an offer, or the business that you don't see confirmed on ownmor.com or from Ownmor customer care directly, treat it as unverified — and ask us.
Every Referrer is bound by Ownmor's Referrer Conduct Standards, which strictly prohibit:
This policy is backed by process, not just words. Ownmor maintains:
Continuous surveillance of Referrer claims, digital posts, and marketing conduct.
Direct escalation desk for misrepresentations reported by customers, referrers, or internal audits.
Immediate suspension or permanent termination for confirmed conduct violations.
Routine review and vetting of Referrer-generated marketing communication across all channels.
Products purchased through a referral link carry the same return rights as any direct Ownmor purchase — the following standards apply:
Within 7 days of delivery.
The product must be unused and in original selling condition — packaging, seals, and accessories intact.
Your first purchase with Ownmor automatically creates your personal Ownmor Account. All returns are initiated directly from your Account — no separate portal or form required. If you're unable to access your Account, Ownmor customer care will process the return manually on your behalf.
Ownmor reserves the right to disapprove any return that does not meet the standards above. Ownmor actively monitors for fraudulent, repeated, or abusive return activity, and may decline future returns from accounts showing such patterns.
If your parcel arrives with the wrong item, a missing item, or shows signs of tampering, you are required to provide unboxing video and photographic evidence before Ownmor can process a resolution. Claims without this evidence cannot be processed.
If the return is due to an Ownmor fault — a damaged, defective, or incorrectly fulfilled item — Ownmor bears the full cost of return shipping. If the return is for any other reason, a shipping and handling charge of 5% of the order value or ₹300, whichever is higher, is deducted from your refund.
Beyond returns, you are legally entitled to:
Sourced exclusively from ownmor.com or official authorized Ownmor literature.
Your personal information is securely held under Ownmor's Privacy Policy, completely independent of your Referrer.
On written request following a purchase, Ownmor will provide you the identifying details of the Referrer associated with your purchase (name, contact information) for the purpose of dispute resolution, as required under the Consumer Protection (Direct Selling) Rules, 2021.
If a Referrer has made a claim about an Ownmor product, offer, or business opportunity that you cannot verify on ownmor.com, report it. Every complaint is logged, ticketed, and tracked to resolution.
Ownmor's B2B and institutional customers (including healthcare partners, clinics, and bulk purchasers) transact under separate, individually agreed commercial terms. This Referral Customer Policy applies to individual consumer purchases made through referral; it does not govern B2B contractual relationships, which are addressed in Ownmor's B2B Agreement.
Version 1.0 — Effective 2026-2027 | © 2026 OWNMOR GLOBAL. All rights reserved.